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Lardeau Valley Crisis Caused by Computer |
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Written by Harvey Armstrong
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Wednesday, 07 July 2010 |
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We wish to apologize for the outages and slowdowns of the internet in the Lardeau Valley over the past month. At first, we thought it was an equipment failure; however, what we found out in the end was that the entire problem was caused by one computer brought into the valley by a new subscriber that was full of malware - viruses, worms, trojan horses; all programs that run automatically without the owner necessarily even realizing it. This is our first experience with this kind of thing inside our system. KiN has a firewall that protects us from attacks from outside, but when this kind of attack originates inside the system it is harder to deal with. In the end, after installing a number of counter measures and upgrading the software that runs the system we found it necessary to disconnect the offending computer's internet connection. It took over two weeks to isolate the problem from a possible mechanical failure and then to pinpoint the user causing the problem. Although this was a horrible experience for all of us, it has taught us that on-going monitoring of the system is a must, and we are in the process of installing new monitoring equipment. In the case of another attack, we should be able to find the computer causing it much more quickly. I'm sending this letter out to all our subscribers in Kaslo as well: 'computer health', I guess you could call it, is something that the individual subscriber needs to pay attention to. The best case would be purchasing a new computer, installing the appropriate virus protection on it, and keeping it in your possession. If you get a used computer it's important to wipe (reformat) the hard drive and start from scratch. People bringing computers here from other places should be especially careful about checking their computer for viruses before connecting to the KiN network. People subscribing to KiN Wireless Internet should review our 'Terms of Service' document. If a computer is found to be disrupting the service then that account will be disconnected from the service, regardless of whether it was malicious or by accident. The reason for this is because we have a shared system, where the activities of one computer can affect other computers on the system. The Kaslo Infonet Society Board
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Last Updated ( Wednesday, 07 July 2010 )
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Written by Tyler Dobie
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Wednesday, 19 May 2010 |
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Kaslo infoNet (KiN) runs a wide-area wireless network covering North Kootenay Lake,
and providing Internet access for residents around Kaslo and in the Lardeau Valley. For everyone north of Schroeder Creek, please visit LardeauValley.com
~ the ISP and community network for the communities of:
Meadow Creek, Cooper Creek, Argenta, Johnson's Landing, Lardeau and Howser. INFO FOR SUBSCRIBERSTECHNICAL SUPPORT NUMBERS
in the south, please call Michael at 250-353-1546. Or Larry in the north at 250-366-4412.
For help with any technical issues relating to your connection or email, to
report a service problem or determine the current status of our service The board
Directors are elected by our users each year at our AGM. Board members as of May 2010 are as follows: President/Chair: Robert McLennan; VP: Larry Leonard; Past President: Michael Rogers; Treasurer: Harvey Armstrong; Secretaries: Mike Foster and Tyler Dobie; Directors: Don Edwards, Debra Hamilton, Don ScarlettKaslo infoNet Society was registered as a non-profit Society in BC in Oct 1996.
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Last Updated ( Thursday, 29 July 2010 )
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Written by Michael Rogers
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Wednesday, 13 January 2010 |
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 On behalf of the Kaslo infoNet Society (KiN) we wish to apologize for the recent disruptions you experienced to your high-speed Internet service. Each occurrence was a separate power malfunction with our equipment on Mt. Kaslo. Each occurrence required our volunteers to arrange for helicopter service, to troubleshoot and replace the malfunctioning equipment as quickly as possible.
We appreciate your patience with our non-profit, volunteer-operated service. We endeavour to provide you with the best possible service at all times; however, from time to time service disruptions do occur and take time to address due to the remote and rugged locations of much of our network equipment. Should you need to determine the current status of our service during any future outage in the south, please call us at 250-353-1546. We will provide updated information on this line and you can also leave us a message to provide specific details of your situation. It is not possible for us to all customer calls individually and to also focus on making the necessary repairs in a timely manner. Thank you for choosing KiN as your high-speed Internet service provider. We truly appreciate your business and do everything in our power to provide you with the most reliable and highest quality service possible. Michael Rogers
President, Kaslo infoNet
To report a service problem or determine the current status of our service during an outage in the south, please call 250-353-1546. Or Larry in the north at 250-366-4412.
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Last Updated ( Monday, 03 May 2010 )
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