Terms of Service

Kaslo infoNet (KiN) will provide you or your business with end user equipment for the purpose of connecting to our Internet Service.  The equipment will be selected by KiN at the time of the installation based on your home or business needs.  The equipment will consist of one Customer Premises Equipment (CPE), and the device(s) necessary to power the CPE.  The applicable charges for the CPE and installation costs for the Internet Service are identified at the time the Service is ordered.  KiN may, in its sole discretion, change or modify the rates you are charged for the Internet Service.  KiN will notify you of any changes to this agreement by posting notice of such changes on our website (for minor changes) or by sending notice via email (for major changes, including rate changes).

Conditions of Use

Kaslo infoNet (KiN) is a small community owned and operated Non-Profit Internet Service Provider (ISP).  KiN’s Internet Service is a shared system, so we need to stress that KiN internet users show respect to the other users in the system by not leaving high-bandwidth programs running when you are not using those programs (e.g.:  torrents, Netflix).  This will help to ensure that all KiN internet users can have a fast internet connection.

UNDER NO CIRCUMSTANCES WHATSOEVER ARE YOU PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICES OR ANY PORTION THEREOF TO ANY THIRD PARTY. For example, you cannot provide Internet access to others through a dial-up connection, provide internet access to others through use of a router / LAN, host shell accounts over the Internet, provide email or news service, or send a news feed.  You may not run a server in connection with the KiN Service nor may you provide network services to others via the KiN Service.  Examples of prohibited servers and services include, but are not limited to, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums.

The residential KiN Service is designed for personal Internet use.  The Tier 3 High-end service may be used for commercial purposes.

Fees and Services

Please review the breakdown of service tiers and associated monthly fees in the tables below.

Fibre Residential connections (select areas in Kaslo):

Tier

Speed (Down and Up)

Monthly bandwidth *

Monthly Fee **

Fibre-10

10 Mbps

100 Gb

$45

Fibre-20

20 Mbps

150 Gb

$55

Fibre-30

30 Mbps

200 Gb

$65

Fibre Business connections (select areas in Kaslo):

Tier Speed (Down and Up)

Monthly bandwidth *

IP Addresses

Email Accounts

  Monthly      Fee **

KiN Basic Business

10 Mbps

100 Gb

1 dynamic

2 @kaslo.org

$55.95

KiN Small Business

20 Mbps

200 Gb

1 dynamic

5 @kaslo.org

$65.95

KiN Premium Business

30 Mbps

Unlimited!

3 dynamic

5 @kaslo.org

$85.95

Wireless radio connections (outside of Kaslo Area):

Tier

Speed (Down / Up)

Monthly bandwidth *

Monthly Fee **

Wireless-1.5

1.5 Mb / 1.5 Mb

30 Gb

$44.95

Wireless-3.0

3.0 Mb / 1.5 Mb

50 Gb

$69.95

Wireless-Symmetrical-3.0

3.0 Mb / 3.0 Mb

100 Gb

$119.95

Static IP Add-on:

Add-on

One-time Fee ***

Upgrade to one Static IP

$9.95

* If your monthly bandwidth usage is above the monthly bandwidth amount allocated for your tier, an additional cost of $10 / 50 Gb for overages will be charged on your next bill.  Note also that your monthly bandwidth usage is calculated from the amount of data that is both downloaded and uploaded.

** Includes radio fee.  If a subscriber wishes to upgrade within three years of purchasing a new radio there will be a rebate of the original purchase price less 1/36 of that price for each month of use.  KiN retains ownership of all new radios as of October 1st, 2014, and will charge a radio fee of $5.00/month (included in monthly fee).  For that, KiN assumes responsibility for all future upgrades, repairs and replacement of radios (giving clients a lifetime warranty on the equipment, and protection from hardware obsolescence).  Customers who still own their radio may be on KiN’s Legacy-Wireless-1.5 plan, which costs only $39.95 per month, as there is not a $5 monthly radio rental fee.

*** KiN connection plans come by default with one Dynamic IP address.  To upgrade to one Static IP address, there is a one-time charge of $9.95.  If you require more than one Static IP address, please contact Technical Support.

Legal Authority

You represent and warrant that you have reached the age of 18 and that you possess the legal right and ability to enter into this agreement and use the service in accordance with the agreement.

Billing

You will be billed immediately for the installation of the CPE at your location, upon completion of the installation.

The balance of the first month will be free and billing will begin on the first day of the following month.  We bill for the month ahead:  you will receive a bill on the first of the month for that month.  We do not prorate bills.  This bill will include any overage charges for the previous month, if applicable.

KiN sends bills for our services by email, and we need a valid email address that you check regularly for this purpose.  Invoices and statements are sent out in PDF format; PDF readers are available as free downloads on the Internet. You can pay online at Kootenay Savings Credit Union or Bank of Montreal.

If you pay by cheque, mail it to Kaslo InfoNet, PO Box 1081, Kaslo BC, V0G 1M0.

Make sure that your account number is on the cheque.  You may also pay in advance on a quarterly or yearly basis. No discounts are available as yet for prepayment.

If we terminate your service for reasons outside the Terms of Service agreement, we will refund the unused portion of your account balance.  Customers who are behind with payments the equivalent of three months’ fees are subject to having their service disconnected without notice.  Re-connection will require payment of all outstanding bills in full, plus a $25 re-connection fee.

Upon request, we will disconnect the service but keep your account active. There is no charge for this, but, again upon request, we will re-activate your service, charging a $10 re-activation fee.

Privacy

At KiN, the security and integrity of our customers’ personal information are important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high-level communication services they expect.  KiN’s privacy practices are in accordance with all federal and provincial laws and regulations and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission (CRTC).

KiN has in place privacy and security practices to safeguard our customers’ personal information.  Personal information collected by KiN is information about an identifiable individual that may include such information as your name, e-mail address, mailing address, phone number, financial information, birth date and any recorded complaints.  KiN does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law.  KiN retains personal information only as long as necessary for the fulfillment of those purposes.  KiN tries to ensure that customer information is accurate, complete and up-to-date.

 

KiN Internet Acceptable Use Policy (AUP)

Illegal Activity

Use of the Service for any activity that violates Local, Provincial, Federal or International law, order or regulation, is a violation of this Agreement.  Prohibited activities include, but are not limited to:

1.  Posting, storing, transmitting or disseminating unlawful material, including without limitation, child or other pornography, any content, data or other material which is libelous, obscene, hateful, unlawful, threatening, reaction or ethnically offensive, defamatory or which in any way constitute or encourages conduct that would constitute a criminal offense.

2.  Disseminating material which violates copyright or intellectual property rights.  The customer assumes all risk regarding whether material is in the public domain;

3.  Pyramid or other illegal soliciting schemes; or

4.  Fraudulent activities; including but not limited to:  impersonating any person or entity, or forging anyone’s digital or manual signature.

Security

You are responsible for any misuse of the Service that originates from your account, even activities committed by any friend, family, co-worker, employee, guest or anyone with access to the account.  You must ensure that others not gain unauthorized access to the Service.  The Service may not be used to breach the security of another user, or to attempt access to anyone’s computer, software or data, without the knowledge and consent of that person.  The Service may not be used in any attempt to circumvent the user authentication or security of any host, network, or account.  This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, probing the security of other networks.  Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools is strictly prohibited.

YOU MAY NOT DISRUPT THE SERVICE.  The Service also may not be used to interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing, and abuse of operator privileges and attempts to crash a host.  The transmission or dissemination of any information or software which contains a virus or other harmful feature is also strictly prohibited.

You must ensure that your activity while using the Service does not improperly restrict, inhibit or degrade any other customer’s use of the Service, nor represent (in the sole judgment of KiN) an unusually large burden on the network itself, such as, but not limited to, peer to peer file sharing programs, serving streaming video, mail, http, ftp, irc, dhcp servers, and multi-user interactive forums. In addition, you must ensure that your activities do not improperly restrict, disrupt, inhibit, degrade or impede KiN’s ability to deliver the Service and monitor the Service.

YOU ARE RESPONSIBLE FOR THE SECURITY OF ANY DEVICE YOU CONNECT TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THAT DEVICE.  In particular, KiN recommends against enabling file or printer sharing of any kind.  KiN recommends that any files or services you make available for remote access be password protected.

Inappropriate Content

KiN is not responsible for any content you post, store, transmit, disseminate or access through use of the Service.  Any content questions or complaints you may have regarding content you access should be addressed to the content provider.

You are responsible for information published to the Web or other Internet services, through your account.  KiN reserves the right to refuse to post or to remove any information or materials, in whole or in part, that it, at its sole discretion, deems to be offensive, indecent, or otherwise inappropriate regardless of whether such material or its dissemination is unlawful.

KiN has no obligation to monitor transmissions made on the Service.  However, KiN has the right to monitor such transmissions and to disclose the same in accordance with KiN’s Privacy Policy.  By using the Service to publish, transmit or distribute content, a user is warranting that the content complies with this Agreement and licenses and authorizes KiN to reproduce, publish, distribute and display such content worldwide.

Violation of this Agreement

KiN does not routinely monitor the activity of accounts for violation of this Agreement. However, in our efforts to promote good citizenship within the Internet community, KiN will respond appropriately if it becomes aware of inappropriate use of the Service.  Although KiN has no obligation to monitor the Service and/or the network, KiN reserves the right to monitor bandwidth, usage and content from time to time, to identify violations of this Agreement; and/or to protect the network and KiN Internet customers.

KiN prefers to advise customers of inappropriate behavior and any necessary corrective action.  However, if you use the Service in a way which KiN, in its sole discretion, believes violate this Agreement, KiN may take any responsive actions they deem appropriate.  Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of the Service.  KiN will not have any liability for any such responsive actions.  The above-described actions are not KiN’s exclusive remedies and KiN may take any other legal or technical action it deems appropriate.

KiN reserves the right to investigate suspected violations of this Agreement, including the gathering of information from you or other users involved and the complaining party, if any, and examination of material on KiN’s servers and network. During an investigation, KiN may suspend the account or accounts involved and/or remove material which potentially violates this Agreement.

You hereby authorize KiN to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and/or (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this Agreement.  Such cooperation may include KiN providing the username, IP address, or other identifying information about a subscriber, in accordance with the guidelines set out in KiN’s Privacy Policy.

Upon termination of your account, KiN is authorized to delete any files, programs, data and email messages associated with such account.

This document is posted on our web site kin.bc.ca, under the heading ‘Terms of Service’.  We may alter it from time to time.  Such changes will be posted to the web site, and will be effective as of the posting date.  Subscribers will be notified of any substantive changes (rate increases, for example) by email.